Today’s outage exposed a gap in our plan and processes when it comes to our community. We have a status page and processes for outages of our platform, but not anything specific to our community when DH is having a platform outage.
Hopefully this is a plan that never needs to be used, but I think I need one. Questions I’m thinking through:
- Length of outage - what’s the threshold for when you need to alert community members?
- Messaging Channels - Post on other webpages, if so which one? Email?
- Follow up - at what point does this become something we should share a retrospective with community members?
- Levels of action - how do tactics change as the length of outage grows?
Fortunately, most DH outages are very short and/or isolated to features, not platform wide. But what plans and best practices do you have?
