Challenge accepted!
Here is how I use Gainsight as a Director of the CS team
Few things that I focused on:
1. Lack Of Visibility - Reports & Dashboards ( lack of activity, visibility into core KPIs, RC, CI )
2. Unexpected Churn - WBR ( Risk Process / Management )
3. Scale & Efficiency - C360, Playbooks, Cockpit, Timeline
This is just a glimpse, and excited to get into deep dives as needed.!
This is awesome! Thank you so much
I nominate 
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