The “right way” to do Customer Success varies significantly across countries in Europe. There are certainly commonalities - in particular, Customer Success tends to be higher-touch in Europe than in the U.S. - but it’s mission-critical for a CSM team to vary its approach by country.
Check out a new blog post written by several executives in the Gainsight community: https:// http://www.gainsight.com/2017/01/31/guide-customer-success-across-europe/.
We welcome you to add your learnings from your own experiences, so that we can continue to supplement our perspectives.
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