On a couple occasions we have received only this written feedback due to the survey link not working (usually a cache issue we found after testing).
- Do you complete the full survey on their behalf?
- Since the NPS question is required, do you make an educated guess on this rating (I don't think this is appropriate)?
- Do you create a cloned survey for these comments, mainly for storing the data?
Your thoughts are appreciated!
Best answer by abhishek_sivaramanView original