As you know, Gainsight not only builds powerful products to manage your customers’ success and product experience. We’re also focused on supporting CS and PX practitioners with industry best practices and thought leadership. In that spirit, here’s a roundup of our blogs and webinars from the last month, in case you missed them:
Blogs
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Top Customer Success Trends To Watch For In 2020: On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. The industry is constantly evolving and it’s important to stay ahead of the curve with new concepts and trends. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. It's been lightly edited for clarity and length and includes slides from Nick's presentation. (Dec. 2019)
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The Efficiency Crisis In Customer Success (Dec. 2019)
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It’s Not Just About Culture: Industrializing Customer Success (Dec. 2019)
Upcoming Webinars
- Thursday, January 30 | 11:00 a.m. PT How To Launch A Customer Success Solution In A Startup—Fast: Join Sherrod Patching, Chief Customer Officer of Leadspace, and Easton Taylor, Director Customer Success at Gainsight, as they take you through the strategies they used to launch a CS solution, the lessons learned along the way, and a prescriptive process you can use to turn your company into the next Leadspace-style success story.
Recent Webinar Recordings
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Overcoming Customer Apathy with Relevant and Timely Interactions: Adam Joseph, Gainsight’s Director of Customer Success in EMEA, shares his framework for overcoming customer apathy by focusing on timely and relevant customer interactions. (Dec. 2019)
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Zero To Hero In 45 Days With Gainsight For B2B Tech Companies: In this webinar, you'll hear from Jenny Beazley, Senior Director of Worldwide Customer Solutions Programs and Operations at Tableau and Jessie Brainerd, Senior Solutions Architect at Gainsight. They'll take you through the first 45 days of Tableau's Gainsight journey to show you how you can start achieving results fast.
Customer Success Podcast
- Be sure to check out our Customer Success podcasts! The full library of podcasts is available through iTunes, Stitcher, and Soundcloud.