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Compensation data has not existed specifically for Customer Success Operations. In January 2022, Gainsight and the customer-run Gainsight Global Admins community collaborated to gather the first set of benchmarks.

Our anonymous survey received 296 responses. Gainsight customers likely represent a significant portion, but the survey was also publicized broadly. Responses were encouraged from all types of CS Ops professionals.

See the Results

PDF attached below

Reactions? Questions? Post them below!

Very exciting initiative. Thanks for driving this forward @seth! 

Very exciting initiative. Thanks for driving this forward @seth! 

You’re very welcome, @spencer_engel! Major props for behind-the-scenes leadership and effort from @gunjanm, too!

This is an amazing benchmark.  I can’t wait to see how it changes over the coming years.  @seth thanks for advocating for this analysis.

@seth Will you be distributing the survey for 2023?

Hey @seth, I was wondering if Gainsight has any more recent compensation benchmarking data for CS Ops that could be shared?

@Stuart Appreciate you asking! I’ve moved into a different role since I ran this benchmark, so we haven’t run a fresh round, and it’s still the latest one I know of.

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