CS Ops Compensation Benchmark Survey Results

  • 3 February 2022
  • 6 replies
  • 2839 views

Userlevel 7
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  • Gainsight Employee: ACE
  • 550 replies

 

Compensation data has not existed specifically for Customer Success Operations. In January 2022, Gainsight and the customer-run Gainsight Global Admins community collaborated to gather the first set of benchmarks.

Our anonymous survey received 296 responses. Gainsight customers likely represent a significant portion, but the survey was also publicized broadly. Responses were encouraged from all types of CS Ops professionals.

See the Results

PDF attached below

Reactions? Questions? Post them below!


6 replies

Userlevel 7
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Very exciting initiative. Thanks for driving this forward @seth

Userlevel 7
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Very exciting initiative. Thanks for driving this forward @seth

You’re very welcome, @spencer_engel! Major props for behind-the-scenes leadership and effort from @gunjanm, too!

Userlevel 2
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This is an amazing benchmark.  I can’t wait to see how it changes over the coming years.  @seth thanks for advocating for this analysis.

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@seth Will you be distributing the survey for 2023?

Userlevel 4
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Hey @seth, I was wondering if Gainsight has any more recent compensation benchmarking data for CS Ops that could be shared?

Userlevel 7
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@Stuart Appreciate you asking! I’ve moved into a different role since I ran this benchmark, so we haven’t run a fresh round, and it’s still the latest one I know of.

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