Who has a great template or tool for mapping out a customer journey?
We’re documenting our current journey and making design plans for the future state. While I could cook something up quickly in the Google docs infrastructure, I’d much rather leverage the expertise and experience of the community for something proven.
Hi Matthew,
We’ve found UXpressia to be easy to start/use. Great for collaboration and virtual workshops. I think our biggest learning is that you can quickly over engineer your journey map. We needed to balance the “ideal” journey with what was realistic given CSM/Ops capacity.
Here’s their journey template:
https://uxpressia.com/uploads/templates/customer-success-journey-map
And the tool/signup: https://uxpressia.com/customer-journey-map-online-tool
Thanks
I think our biggest learning is that you can quickly over engineer your journey map.
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