The concept of Digital Customer Success continues to be a hot topic - but there’s a wide range of thoughts on what the definition of Digital CS should be and what types of programs/processes fall under this overall strategy.
- You might think of Digital CS programs as 1:Many initiatives, like an office hours program covering how-to concepts around your product.
- Or, maybe you think of in-app guides that digitally assist your customers to realize value faster.
- OR, you might gravitate to online community forums where customers can build deeper, digital relationships.
Maybe it’s all of the above, and more!
One big thing Digital CS is NOT - robotic, dehumanized interactions with your customers (myself,
The good news - we have an answer!
The even better news, you can join