- User Onboarding that Improves Customer Success and Avoids Churn by Bill Cushard, Head of Training at ServiceRocket
- Customer Onboarding is Hard - Avoid this 6 Pitfalls by Amy Clark, Editor of IWantItNow blog.
- Onboarding at Gainsight - Making it happen using Gainsight by Allison Pickens, VP CS
I'm speaking with a company preparing for an internal workshop on how to improve their onboarding/implementation processes. Beyond the three articles below, do you know of other great content related to 'best in class' onboarding/implementation? Would love to hear how others have tackled stepping up their implementation game. Thank you!
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