Does anyone have a communication plan format they like? We're implementing Gainsight for the first time and I want to ensure we have the highest adoption possible and that the project has visibility across the company. For example, audience, purpose, frequency, method, description - include project updates in the monthly internal company newsletter, provide project updates and demos in CS team meetings and other communications at least 1x/month to make sure the rest of the CS team and other users are onboard and feel like they have a say. Thank you!
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Hi Erika - While it doesn't have everything that you ask for, I think you might find this deck useful, in regards to some high-level Change Mgmt best practices to ensure maximal adoption:
https://docs.google.com/presentation/d/1ZleAIzb7UcsngMFHEvcHPSZVFKtd9JQ8rIza7UxNSNc/edit?usp=sharing
Let me know if you have any issues accessing the content, or if you'd like to further discuss!
https://docs.google.com/presentation/d/1ZleAIzb7UcsngMFHEvcHPSZVFKtd9JQ8rIza7UxNSNc/edit?usp=sharing
Let me know if you have any issues accessing the content, or if you'd like to further discuss!
Hi
Thank you in advance,
Jasmine
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