I'm struggling with how the Gainsight NPS renders in Outlook. I really like the in-line response. but we also are asking a follow-on question and it's not obvious that the recipient should click on the highlighted number (see linked image). I've been told this is a known issue but has anyone found a good workaround?
How it looks in Outlook (Office365)
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My 2 cents - it's very biasing to show color coded responses and is best practice to not do so. If you select the neutral in-line response, it is more obvious that each number is a clickable link.
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