Like most best practices, it depends. You need to figure out which NPS scores matter most and why.
Thrilled to say that Admin NPS *is* correlated with GRR. It’s narrowed over time, but still quite meaningful.
This is the reason and the evidence for the Admin/CS Ops Community Programs. We saw the gap in NPS scores, identified root causes and work every quarter to reduce/remove.
Here’s how we supported admins through community: my Pulse presentation.
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