Hi, so I’m new to Gainsight and have a Newbie question about surveys - Is there a way to have a sub-section for a question? (For example, question 1 is the standard likelihood to recommend, with question 1b being “what one thing could we do to improve that score”?
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I would recommend adding a second question with logic to display if they answer the first question with a score of less than 7:
https://support.gainsight.com/Gainsight_NXT/06Surveys/02Admin_Guides/Survey_Design#Actions
We do what John suggested, and we also have a standard question for comments as well so that we attempt to get feedback from even though higher than a 7. So, question 1 is the NPS question with comments enabled, and then, question 2 is what can we do to improve that only appears if the score on the NPS is below 7.
Thanks, and hoping one of you amazing experts can help with one more question that I can’t seem to find in the help section for GS - If you want to give a “check all that apply” option, I am not seeing that in multiple choice. Does that option not exist?
You should just be able to choose Checkbox, and it allows you to check multiple items:
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