Predictive Analysis
Does Gainsight provide any predictive analysis into accounts? For example can it predict if an account will change to red or yellow based on historic behavior?
Berin,
Thanks for reaching out on community. Gainsight does have the ability to predict customer behavior. We work with customers in an service engagement to buildout that functionality in their org. Would love to setup a call and learn more about what your looking for. You can reach me at scummings@gainsight.com. Let me know some times that work to sync.
If you have not already check out our blog on our internal churn analysis results: https://www.gainsight.com/2017/04/04/our-top-indicators-renewal/
Hope to hear from you soon.
Best,
Sam
Thanks for reaching out on community. Gainsight does have the ability to predict customer behavior. We work with customers in an service engagement to buildout that functionality in their org. Would love to setup a call and learn more about what your looking for. You can reach me at scummings@gainsight.com. Let me know some times that work to sync.
If you have not already check out our blog on our internal churn analysis results: https://www.gainsight.com/2017/04/04/our-top-indicators-renewal/
Hope to hear from you soon.
Best,
Sam
Hey Sam! Thanks for getting back to me. To clarify, I/m not looking to use the rules engine to change health scores based on calculations I set. We already do that. We're looking to do more predictive analysis on a higher level to see if companies with specific characteristics are X% more likely to churn that can be predicted through historic behavior. Happy to hop on a call to discuss further!
Berin,
Feel free to send me some times via email to scummings@gainsight.com for next week. I lead the Data Science team here at Gainsight. My schedule is pretty open. In short we provide the latter (specific characteristics are X% more likely to churn that can be predicted through historic behavior).
Look forward to speaking with you.
Best,
Sam
Feel free to send me some times via email to scummings@gainsight.com for next week. I lead the Data Science team here at Gainsight. My schedule is pretty open. In short we provide the latter (specific characteristics are X% more likely to churn that can be predicted through historic behavior).
Look forward to speaking with you.
Best,
Sam
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