In our monthly meetup group about the CS Ops of Digital-Led Customer Success, we spoke in December 2022 about launching a digital-led tier. Here’s what we learned!

🎞️️️️ Gainsight’s @seth  gave an overview of Gainsight’s digital-led tier and then we heard from a few breakout rooms. You can watch the recording here. 

📝 Find the overview slides and Note-taking slides from the breakout rooms here.

A few other resources related to this topic you might find useful:

Creating Office Hours for your Organization

How to Transition Customers to a Low Touch Engagement 
 

Learn about these meetups in the future by signing up for the monthly CS Ops Newsletter.