Recording: Launching a Digital-led Tier (CS Ops Meetup Presentation)

  • 19 December 2022
  • 1 reply

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  • Gainsight Employee: Golden Ruler
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In our monthly meetup group about the CS Ops of Digital-Led Customer Success, we spoke in December 2022 about launching a digital-led tier. Here’s what we learned!


🎞️️️️ Gainsight’s @seth  gave an overview of Gainsight’s digital-led tier and then we heard from a few breakout rooms. You can watch the recording here

📝 Find the overview slides and Note-taking slides from the breakout rooms here.


A few other resources related to this topic you might find useful:

Creating Office Hours for your Organization

How to Transition Customers to a Low Touch Engagement 

Learn about these meetups in the future by signing up for the monthly CS Ops Newsletter.

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Thank you for sharing!