The Global Gainsight Admins meetup group got together to discuss highlights from the January/February 2022 (v6.31) release. Thanks to Anastassia Goidina (LinkedIn | Blog) for leading the conversation!
Highlights from the Zoom chat:
- On the Gong integration: We use Gong - have heard that’s coming in April
- On the Cockpit Task View:
- This is my favorite one!!! I got sooo many requests from users for this. Even to the point of me making my own version of this as a report on their dashboards
- This is so Awesome!!! My people will be very happy :-)
- One call-out is that if the CTA doesn’t have any tasks, it won’t show up in task view (that’s the last I heard!)
- I’m capitalizing on a captive audience to vote up a Product Enhancement for a Cockpit View that includes both Tasks and CTAs with 0 Tasks. https://community.gainsight.com/cs-product-ideas-21/enhance-the-cockpit-views-to-have-1-view-for-tasks-and-or-for-ctas-without-tasks-42063
- The only thing I wish they’d do to improve it would be make it easier to toggle it on and off, versus making them create a view with tasks.
- Word of caution: it sounds like realtime syncs from SFDC > Gainsight will count against your SFDC API throughput, so consider that when you set it up
And it’s too tempting to not end with all the appreciation from chat!
- Sarah Miracle: Thanks for leading the conversation Anastassia, so helpful hearing you walk through the new features and hear from others on loving it or listing it!
- Molly McQuarrie: Thank you! This was great!
- Tom Wix: thanks a bunch for the review - summary
- Dana Kilcoyne: Thank you! That was great
- Matthew Lind: Wild applause @ Anastassia!
- Jennifer Palawasta: Thank you!
- Jordan Cook: Well done! Thank you!
- Elana Cipin: This was awesome, thanks!
- Justine Billante: Thank you!
- Laura Sponhour: Thank you, Anastassia! Great content!
- Lori DiNardo: Thank you!
- Travis Morgan: Great job! This was helpful to review.
- Kathryn VanderWyk: Thank you Anastassia!