ROI of CSM Org - Companies with CSM have higher GDR and NDR

  • 19 October 2023
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Friday CS Analytics day comes early!

Benchmarkit executed a large CS Benchmarking study in partnership with Gainsight.  Details below.

I was looking into GDR/NDR performance for companies with and without CSMs.  Excited to share there is much better performance (statistically significant) with CSM team.


Discover other insights from The CS Index 2023 for North America. We surveyed over 400 companies about the state of their CS organizations, the metrics they use to measure impact, and the ways they plan to invest in CS and CS Ops in the future. This year we took a heavy look into how Digital CS is being incorporated into strategy and organizations.

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