Have you ever found yourself in a meeting with your CFO, in which s/he questions whether giving you more budget is worthwhile? And have you ever struggled to identify metrics that justify your investment in Customer Success?





Here's how we measure Customer Success at Gainsight: 

If you'd like to learn more, check out a new blog post by VP of Customer Success Allison Pickens. She discusses which metrics Gainsight tracks internally and how to configure your Gainsight instance to reflect these metrics. 





[i]Join the conversation - how do you measure the ROI of Customer Success? What metrics are you tracking?