As you know, Gainsight not only builds powerful products to manage your customers’ success and product experience. We’re also focused on supporting CS and PX practitioners with industry best practices and thought leadership. In that spirit, here’s a roundup of our blogs and webinars from the last month, as well as what’s coming up!:

Blogs

• 10 Gainsight Updates That Are Setting the Bar for Customer Success Platforms in 2020: Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform, we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. So what have we been up to in 2019? Aside from publishing books and throwing the biggest conference in customer success, we’ve maintained a rapid pace of innovation in our product. (Feb. 2020)

• 6 Experts Share How They Use Customer Feedback to Build a Better Product: When you're trying to deliver an exceptional product, it's easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. So we asked six experts the following questions to learn more about how they collect and prioritize customer feedback. (Jan. 2020)

• 10 Product Experience Articles to Add to Your 2020 Reading List: Catch up on Gainsight’s top product experience blog posts of 2019. (Jan. 2020)

Upcoming Webinars

• How to Prove ROI with a Company-wide Value Program: Join Gainsight’s VP of Customer Success, Kellie Capote, and Ecosystems’ CTO, Mike Plaskow as they discuss how to turn sales and customer success into a single motion for outcome-based customer partnerships on Thurs., March 5 @ 11:00 a.m. PT. Sign up here. In this webinar, you’ll learn how to:
  • Engage and win customers with quantified business value
  • Navigate process and technical barriers to aligning sales and customer success
  • Drive retention and growth by proving value delivered
• Support for New Gainsight Admins: Scott Drost, Gainsight CS Architect, will be hosting a webinar on Tues., March 10, at 9 a.m. PST to help admins who have inherited a Gainsight instance. Sign up here. Topics to be covered include: 
  • How to analyze (and potentially untangle) rules, reports, connectors, etc. 
  • Understanding Gainsight's data structure and applying that knowledge to help make sense of your new instance.
  • General Gainsight Admin advice, and much more!
• Gainsight Admin Office Hours: subscribe to the Events & Office Hours Community category to stay in the loop on upcoming weekly Admin office hours where you can ask your burning questions!
• PX Office Hours: subscribe to the PX Discussions category to stay in the know about our on-going PX office hours, where you can get personalized help with your PX product questions!

Recent Webinar Recordings

• How To Launch A Customer Success Solution In A Startup—Fast: Sherrod Patching, Chief Customer Officer of Leadspace, and Easton Taylor, Director Customer Success at Gainsight, take you through the strategies they used to launch a CS solution, the lessons learned along the way, and a prescriptive process you can use to turn your company into the next Leadspace-style success story. (Jan. 2020)

• Overcoming Customer Apathy with Relevant and Timely Interactions: Adam Joseph, Gainsight’s Director of Customer Success in EMEA, shares his framework for overcoming customer apathy by focusing on timely and relevant customer interactions. (Dec. 2019)

Customer Success Podcast

• Be sure to check out our Customer Success podcasts! The full library of podcasts is available through iTunes, Stitcher, and Soundcloud.