If you missed our webinar on April 4 on Pooled CS Unpacked: How to Leverage Teamwork for Customer Success in the Digital Age you can find the recording and a copy of the slides below.
The hottest topic in Customer Success right now is Digital. One of the ways to bring efficiencies to your team right now is through Pooled CS. With Pooled CS, you have a team that works many to many with your customers. During this webinar we discussed:
- What is Pooled CS?
- Technologies to drive customer engagement with personalized touch
- How Gainsight approaches pooled CS
- Tracking outcomes at Scale
- How Pooled Work Assignment feature can be a game changer
Check out our Pooled Customer Success ebook