Nick Mehta, Gainsight’s CEO, recently shared a blog post about how the best CSMs are often naturally human-first in their approach to work. Specifically, they demonstrate the ability to:

• See clients as people (or a bunch of people!)
• Recognize different stakeholders in an org have different goals, and to look for opportunities to connect them
• Connect people and companies with others like them
• Drive career success for the people they work with in their current org and beyond

Read more here, and also be sure to check out these upcoming webinars on related topics:

• The Customer Success Professional’s Book Club Discussion (July 29)
• Mastering Difficult Conversations (July 30)