Question

Conversation intelligence alongside Gainsight?

  • 12 September 2023
  • 2 replies
  • 29 views

We are looking at obtaining an A.I. driven conversation intelligence platform, and I’m curious to know how this could play with Gainsight.   (i.e. is it possible to bring in customer sentiment from phone calls into Gainsight to help indicate Customer health?) 

If anyone has any experience with this or currently using Gainsight + an A.I. driven QA Platform, I’d love to chat!! 


2 replies

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Hi Laura! 

I have experience in the conversation intelligence space. I can’t speak too much about the technical aspects of how to integrate with Gainsight. I have some ideas though! I’d be happy to chat with you about my experience call tracking & conversation intelligence space to help get you thinking 😀

That would be amazing!  Can you email me with some times you are available?  laerickson@speareducation.com

Thank you!! 

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