Question

Scorecard Analysis

  • 25 October 2023
  • 1 reply
  • 35 views

Hello all,

I’m a newer Gainsight admin, ~ 1 year in the role, and am looking to perform a scorecard analysis.  We have been in Gainsight for less than 1 full year and I’m hoping to 1. identify good year 1 objectives for scorecard analysis, and 2. determine a good starting framework for this analysis.  

 

thanks in advance for any guidance this community can provide me!


1 reply

Userlevel 7
Badge +9

Awesome initiative, @Ehsan.Avazpour 

I’m linking you to one of my favorite Pulse 2023 sessions, by the very wise Jeff Beaumont, who covered significant ground on Health Scoring.

https://pulselibrary.gainsight.com/video/establishing-refining-and-evaluating-your-customer-health-framework

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