I am creating CTAs through a rule and would like the CTA comments field to be nicely formatted.
How do I get a new line? I’ve tried <p>, <br> and I’ve tried ordered and unordered lists but none of these render properly, the html is stripped out.
So I put a period at the start of a new line to preserver the space, and this looks horrible.
How should I be including blank lines in the CTA Comments?
Well, Hello
I’ve had success by not using HTML tags at all (save one exception) in the Comments field of the Rules Engine. The one time I use HTML tags is to generate a clickable URL link. Otherwise, I just use a plain old carriage return in the Rules Engine, and Gainsight honors it.
For example, if I input this...
...then my CTA Comments field looks like this:
So that’s probably not super helpful, but here’s one more possible troubleshooting option: I’ve noticed that within the Rules Engine > Execution History, downloading the Actions “Pass” logs will show you the HTML that Gainsight constructed from your Rules Engine > Comments. That might give you some ideas of what the Rules Engine is doing with what you input in the Comments field.
Thanks Matthew! Carriage return never used to work for me but I haven’t tried it lately. That would be pretty simple :-) I’ll give it a shot!
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