Skip to main content

To make sure all email campaigns are sent out in a consistent manner, you can change the theme of your email campaigns. 

The theme of your email campaigns consists of:

  • The ‘wrapper’ for your email campaigns

  • Your logo (and if needed, a custom header)

  • The content area (where the body of your different emails will go)

  • The footer (including the unsubscribe link)

 

Editing the theme

Currently, the theme can be edited through the same HTML editor as for system emails. 

Requirements:

  • The HTML in your theme requires you to insert the {content} tag and the {unsubscribeUrl} tag

  • The {unsubscribeUrl} should be within the <body> tag and should be within the <a href=””> tag (eg. <a href=”{unsubscribeUrl}”>)

  • Any images used in this theme should be uploaded elsewhere as we currently do not yet support storing images (eg. logos) in the theme

Recommendations:

  • Make sure that the section that contains the {content} tag does not exceed 600px in width (as this may exceed the viewport for the most common email clients)

 

 

How to change color of the links? I can customize the theme but I dont know how to change the color to the links. Currently they are with blue and it isnt our brand color. 

And one more:

We are using custom font, it works ok in the community. Also it works ok in system emails, but not in email campaigns? I can found it from template and I can see the right font in the editor but when I read the email with mobile the font isnt in use there.

can we see a preview of the theme and the email campaign before we send it? or do we only see what it looks like once we send the test email ?

Hi ​@Sebastian, question on CC email templates -- is there an easy way to set a plain-text version of the system emails? We have a significant number of public sector clients who are unable to receive HTML, live-link emails (this includes the unsubscribe link).

Hi ​@dayn.johnson - it is possible to send a plan text version of both the email campaigns and the system emails.  For the email campaigns you can go to Customise theme and make sure there is no HTML in the template.  Note that the mail will then be displayed as a block of text, so probably good to at least include basic formatting.  You can do the same in the system emails by simply editing the HTML of the email.

Thank you Kenneth! Unfortunately I’m looking for something similar to the way the email template editor works in CS. Being able to update the plain text version is one feature I’d love to see. I updated this idea with some of the details. 😀

 

​@Sebastian hey there! Can you share the ideal size to create for the image on the top/header of all the emails? thanks!

​@Laceyg As a general best practice I think it’s good to not go much wider than 600 pixels.  Then it should be rendered well by most email clients.

From a Gainsight CS (Journey Orchestrator) perspective, we’ve started building most of our new emails at 680 pixels wide, but a lot of our templates are still 640 pixels wide. We started running into an issue where embedded reports ran off the side because the reports were too wide.

As to header images, we typically design them at double (or more) of the email content width, and set the image container to 100% rather than a fixed width, so they scale for the device.

Make sure that the section that contains the {content} tag does not exceed 600px in width (as this may exceed the viewport for the most common email clients)

 

Just saw this (after my previous comment about header size) -- most of our templates are built at 640/680, based on the changes in the new CS email template editor. I’ll plan on building the new theme for our CC emails at 600 pixels if that makes the most sense, and adjusting the padding on the {content} block to fit.

Reply


Terms & ConditionsCookie settings