What is the VCAM about?
- We are exploring whether to invest in introducing Gainsight Copilot in GS Assist plugins and the value it can add for our customers, specifically identifying which personas will benefit from it.
- Since CSMs spend a lot of time answering customer questions over email, we are considering if Gainsight Copilot can help them quickly find and provide the right answers to those questions.
- We would also like to show draft 1 of the designs we have in mind.
What is Gainsight Copilot?
- Gainsight Copilot is a Gen AI-powered conversational assistant designed for Customer Success (CS) and post-sales teams, offering support across a variety of scenarios. In the first version, it provides rich, contextual answers to questions about Gainsight Timeline, Gainsight products, and CS best practices. Over time, it will expand to address any questions related to all Gainsight objects.
What is the Agenda of the VCAM?
- Understand use cases for introducing copilot in plugins for CSMs/ Admin and how it will help them in workflows or getting answers to customers questions on mail
What is the outcome of this VCAM?
- Understand use cases for introducing copilot in plugins for csm persona at least and how it will help them in workflows
Who is the right person to Enroll?
- CSMs/admins who use GS Assist and have an idea on Gainsight copilot
When is this happening?
- Thursday, November 14th, 2024 - 5:00 PM CET/ 8:00 AM PT/ 9:30 PM IST
- Thursday, November 21st, 2024 - 5:30 PM CET/ 8:30 AM PT/ 10 PM IST
What should you do?
- Please register for the roundtable to the slots provided using this form. We will reply with a calendar invitation. If you are unable to use Google forms due to company restrictions you can email productops@gainisght.com to sign up.