Nominations for the 2025 CS Ops Product Council cohort are NOW OPEN!
What is the CS Ops Product Council?
The CS Ops Product Council is a community-driven group of passionate individuals who gather every eight weeks to discuss emerging trends in CS Ops and provide valuable input on Gainsight’s product evolution.
Council Mission
Our mission is to spotlight community contributors and empower the future of customer success through these key pillars:
- Celebrate and elevate top contributors within the CS Ops community.
- Leverage collective expertise to guide Gainsight’s product development.
- Inspire and model leadership to foster growth across the CS Ops ecosystem.
Want to learn more? Check out this FAQ!
Council Themes for 2025 Sessions
This year’s council sessions will focus on impactful themes such as:
- Scaled Success (e.g., Journey Orchestrator, Spaces, Pooled CS)
- Key AI Features (e.g., Copilot, Scorecard Optimizer)
- Staircase Integration (including automated logging, insights, and scores)
- Quality & Stability
- Platform Enhancements (e.g., Integrations, Permissions)
Perks of being a CS Ops Council Member
As a member of the program, you are eligible for several special rewards:
- Welcome & End-of-year appreciation gifts
- Community and Linkedin Badges
- Full Pulse Pass
- Pulse Keynote VIP Seating
- Private Community group
- Direct access to select members of our Product Management team with every session
- Gainsight-sponsored Admin certification for the entire year
How does the Selection Process Work?
In true community spirit, this program is built by the people, for the people—we’re gathering nominations directly from the GameChanger Community!
Once the nomination period ends, all identifying information will be removed to ensure unbiased evaluation. A selection committee—composed of Gainsight leaders and existing council members—will review and score the anonymized submissions based on the criteria below. The top 20 candidates will be invited to join the Council for a one-year term.
This council renews annually, offering fresh opportunities for new voices. Members can serve up to two consecutive years and then must sit out for one year before becoming eligible again.
What makes an Ideal Council Member?
We’re looking for individuals who embody the following qualities:
- A cross-functional perspective with a knack for process-oriented thinking.
- Active, constructive contributions within the CS Ops Community.
- A collaborative mindset with a passion for creative problem-solving and continuous learning.
- Demonstrates empathy, kindness, and respect for differing perspectives.
- Offers feedback thoughtfully, representing the Gainsight brand with care and professionalism.
- Participates in thought leadership and advocacy efforts, such as Pulse, panels, or other speaking engagements.
- Bonus if you have experience with multiple Gainsight products.
Note: All experience levels are welcome!
How can you Nominate?
Know someone who embodies these values and would be a great voice for the Admin Community? Or, do you see yourself as a perfect fit? Nominate them—or yourself—by filling out the appropriate nomination form below.
- Nomination Form (to be completed if you are nomination a fellow peer or Admin)
- Self-Nomination Form
- All tenure levels are welcome!
Deadline: Nominations will close on November 18th.
We can’t wait to see the incredible talent this year’s council will bring together. Let’s continue to build a thriving CS Ops Community and shape the future of Customer Success together!
