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Suvi Lehtovaara
Helper ⭐️⭐️
July 1, 2020
Discovery

Ability to block phone numbers and other PII data in topics and replies

Related products:CC Moderation
  • July 1, 2020
  • 5 replies
  • 76 views

Now that we have “premoderation” available, it’s time to further develop it :slight_smile: In our community we see customers giving out PII data quite often. They might even title their topic “Joe Average, phone number xx, customer number xxx” etc. You get the idea, right? I would like to be able to determine premoderation rules by which we could prevent people from publishing their PII data.  And by rules I mean the ability to determine a rule that “all topics and replys with 8-digit number be sent to premoderation”, “all topics and replys with serial numbers be sent to premoderation”. This would be something community managers would be able to define themselves, as all companies and countries have different types of phone numbers / personal id’s etc. And they might consist of numbers, letters and special characters.

Sound good? :nerd::relaxed:

5 replies

Helper ⭐️⭐️⭐️
May 2, 2022
Updated idea statusOpen→Closed (Parked)
Helper ⭐️⭐️⭐️
May 2, 2022

Hello @Suvi Lehtovaara. Thank you for posting this idea. We have made the decision to park it for now because it didn’t get a lot of votes and replies.

Contributor ⭐️⭐️⭐️⭐️
December 19, 2024

This option is critical to our community moderation as we work in healthcare. I’m requesting Gainsight to reconsider this feature, please.

 

Thank you! 

Larry
Helper ⭐️⭐️
March 20, 2026

Thanks for this idea and for your patience and to ​@lyoung , your healthcare use case is exactly the kind of context that helps us prioritize.

We're moving this into discovery. While we do have some backend capability today for pattern-based premoderation rules, it currently requires support involvement to configure which isn't a sustainable solution for community teams. We're evaluating how to bring self-serve PII detection forward, including through AI moderation. We'll keep this thread updated as we learn more.

Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
March 20, 2026
Parked→Discovery
Larry Imgrund || Senior Product Manager & Community Nerd