I have 0 use for system email templates, that now clog my template list and dropdown selection in programs. Why can’t I opt to remove them when they will not be used in this organization?
Ability to delete system email templates
CS Journey Orchestrator, Email & Notifications
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+1.
At the very least being able to view them and edit them ? Outside of a program that is. I don’t even get why this is how it is. I don’t know what organization could use a system template without the thinnest layer of customisation either…
Asked about this at PAL200 in St Louis, looked again today. Definitely no “edit” options yet.
We’re currently building new templates. Would be great to be able to drop them in the “system” folder, but guess that’s not how we’re meant to use them?![:thinking: 🤔](https://cdn.jsdelivr.net/emojione/assets/png/1f914.png?v=2.2.7)
The only way I can see these system templates being useful is if we were able to create tokenized templates for our CSMs to use, and just pulled those locked templates into those areas as needed -- in areas where we don’t want any edits to be made.
We have a small set of templates we use that we’ve built outside of the system templates folder, and which means we have not one but two template folders in the sidebar.
It should be an easy win to give us the ability to edit and remove those templates as needed.
+1.
At the very least being able to view them and edit them ? Outside of a program that is. I don’t even get why this is how it is. I don’t know what organization could use a system template without the thinnest layer of customisation either…
+1.
At the very least being able to view them and edit them ? Outside of a program that is. I don’t even get why this is how it is. I don’t know what organization could use a system template without the thinnest layer of customisation either…
Fair enough, but I believe the query was about *editing* the system templates. Making a copy and editing the copy is vastly different than editing the thing itself. I don’t think anyone in this thread is concerned about not having enough templates, or an inability to create or modify their own templates.
+1.
At the very least being able to view them and edit them ? Outside of a program that is. I don’t even get why this is how it is. I don’t know what organization could use a system template without the thinnest layer of customisation either…
Fair enough, but I believe the query was about *editing* the system templates. Making a copy and editing the copy is vastly different than editing the thing itself. I don’t think anyone in this thread is concerned about not having enough templates, or an inability to create or modify their own templates.
What Bradley said: I want to edit them so they are of use. Cloning them will just keep the clutter of system templates on one side, and then “edited system templates” on the other. I just don’t get it.