If you missed the news, Gainsight is thrilled to announce our acquisition of Staircase AI!
We’ve been a leader in AI since 2021, and with over a dozen live features (including the coming Gainsight Copilot, now in beta!) our customers have saved hours and dollars with AI - generating over six million cheat sheets, 461,000 meeting summaries, and 649,000 survey analyses in the past eight months.
With this acquisition, Staircase AI will become a new, distinct offering within Gainsight’s portfolio. Staircase delivers an AI-powered analysis of every customer interaction (automatically aggregated, with no manual data entry required), across every channel, and turns them into real-time insights. Staircase AI’s secure and compliant platform is trusted by companies of all sizes, including global enterprises like Claroty, ServiceTitan, and Skai.
Introducing Staircase AI by Gainsight
Staircase AI makes it easier to capture all customer touchpoints, automatically, offering a multitude of time-savings and visibility benefits to customer-facing teams including:
- Omni-channel Integration and Visibility: Eliminate manual data entry with automatically logged customer interactions. Analyze interactions across email, calendar, chat, Slack, support tickets, CRM, CS platforms, and more to capture critical conversational signals.
- Unbiased, Early Warning System for Customer Health and Risk: Receive reliable, AI-generated insights including real-time sentiment analysis, health scores, early churn signals, and overall relationship strength.
- Multi-threaded Relationship Intelligence: Analyze complex interactions to provide qualitative insights such as strength, complexity, and coverage, as well as relationship radars showing stakeholder alignment.
- Executive Dashboards to Better Evaluate Customer Health and Team Performance: Receive executive-level summaries across an entire customer base for improved analysis and reporting. Generate pre-configured reports of resource allocation, team efficiency, the true cost and time spent per account, response times, and more.
- Expansion Opportunity Detection: Pinpoint satisfied, engaged customers poised for business expansion, targeting high-potential accounts.
- Real-Time Alerts and Notifications: Receive instant Slack and email alerts on critical customer issues for immediate action.
- Rapid, One-Day Implementation and Enterprise-Grade Security: Achieve full functionality – including automated data ingestion, analysis, and alerting – with the most stringent security requirements, from day one. No ongoing administration is required.
Check out a quick overview of Staircase AI below!
Learn More in Our Upcoming Webinar
We’re so excited to bring Staircase AI by Gainsight to our customers - register for our upcoming webinar on August 19 to hear more from Ori Entis, Co-Founder & CEO at Staircase AI, Nick Mehta, CEO at Gainsight, and Chuck Ganapathi, President & COO at Gainsight!