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shiv_kumar_katiyar
shiv_kumar_katiyar
Gainsight Employee ⭐️⭐️
February 8, 2020
New Idea

Add option to Manually sync email to sfdc task

  • February 8, 2020
  • 2 replies
  • 53 views

Recently, for one of the customer the “Log email to SFDC ” failed due to SFDC error. Although we were able to discover that error but unfortunately there is no option to do a Manual sync. 
Can we have some thoughts over this ? 

 

 

    2 replies

    samantha_braastad
    samantha_braastad
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 10, 2020

    Often, the group of individuals that are managing Journey Orchestrator are not the same individuals that are administers of Salesforce. This inability to be made aware of sync issues is a must have. I would expect this to operate the same as when a rule in Rules Engine fails to load to Salesforce.

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      February 14, 2020

      @shiv_kumar_katiyar Changing this to the idea and redirecting to our product team.

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