We want to send renewal emails to customers with a profile picture of the account manager on the email so it feels more personalized. Currently, there is no native way to do this using Gainsight’s email template editor
Expected Outcome
Add the ability to insert a token to the image URL on emails. This token can then be configured to read from a data object
Current Workaround
Insert a token into the email, copy the reference code and paste it as the image source url within the HTML of the email
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That’d be brilliant! The workaround seems far messier than necessary, but good to know one exists!
This is a great idea!
But I think I might have an Alternate solution: Gainsight could let users create their own signatures (in HTML with text/images) and then Admin’s could reference a User > Signature in a the template. This experience would be similar to what gmail offers for signatures.
PS I want to try the workaround now!
Best,
Ben Wanless
Alternate solution: Gainsight could let users create their own signatures (in HTML with text/images) and then Admin’s could reference a User > Signature in a the template. This experience would be similar to what gmail offers for signatures.
I like this idea -- this could work well with the new template builder, especially if we were able to tokenize the contents of an HTML element inside one of the containers!
This is a great idea! And thanks for sharing your workaround!!
I just wanted to add, that this has come up again at my company.
A simple and clean way to host and display images in an email template within Gainsight would be amazing.
Barring that, an easy way to tokenize image sources would be also great.
Or, yet another option, let us use the Company Logo available on the Company Object:
Thanks!
Ben W.
Uploading this for similar reasons. Our hope is to personalize our CSAT emails this year (for both CS & Support), including adding an image of the associated person to the email. Being able to tokenize it and do it at scale would be a gamechanger!
@Wihoward -- think this idea may be what you’re looking for?
@dayn.johnson good idea, but different than the signature and calendar link use case
I’m curious -- in CC system emails (the “Join a group” email), one of the variables available to insert in the HTML is the {group_thumbnail}token. If this works to pull in the URL of the associated group’s thumbnail icon in the CC platform, why is this not something easily available in the template builder?
It’d make pulling in logos, sender avatar photos, etc. so much easier. We shouldn’t have to resort to adding tokens and copying the reference code into an image block to pull in the associated image.
Thanks for the feedback @dayn.johnson We will consider it for future roadmap
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