Helper ⭐️⭐️

New Idea

Add the ability to insert images with tokens

Related products:CS Email & Notifications, CS Group Send

Forum|Forum|2 years ago
November 29, 2023
10 replies
245 views

Use Case

We want to send renewal emails to customers with a profile picture of the account manager on the email so it feels more personalized. Currently, there is no native way to do this using Gainsight’s email template editor

Expected Outcome

Add the ability to insert a token to the image URL on emails. This token can then be configured to read from a data object

Current Workaround

Insert a token into the email, copy the reference code and paste it as the image source url within the HTML of the email

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

That’d be brilliant! The workaround seems far messier than necessary, but good to know one exists!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

benwanlessmenlo

Contributor ⭐️⭐️⭐️⭐️⭐️

This is a great idea!

But I think I might have an Alternate solution: Gainsight could let users create their own signatures (in HTML with text/images) and then Admin’s could reference a User > Signature in a the template. This experience would be similar to what gmail offers for signatures.

PS I want to try the workaround now!

Best,

Ben Wanless

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

Alternate solution: Gainsight could let users create their own signatures (in HTML with text/images) and then Admin’s could reference a User > Signature in a the template. This experience would be similar to what gmail offers for signatures.

I like this idea -- this could work well with the new template builder, especially if we were able to tokenize the contents of an HTML element inside one of the containers!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

romihache

VIP ⭐️⭐️⭐️⭐️⭐️

This is a great idea! And thanks for sharing your workaround!!

Continuous improvement is better than delayed perfection

benwanlessmenlo

Contributor ⭐️⭐️⭐️⭐️⭐️

I just wanted to add, that this has come up again at my company.

A simple and clean way to host and display images in an email template within Gainsight would be amazing.

Barring that, an easy way to tokenize image sources would be also great.

Or, yet another option, let us use the Company Logo available on the Company Object:

Thanks!

Ben W.

mobrien14

Helper ⭐️

Uploading this for similar reasons. Our hope is to personalize our CSAT emails this year (for both CS & Support), including adding an image of the associated person to the email. Being able to tokenize it and do it at scale would be a gamechanger!

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

@Wihoward -- think this idea may be what you’re looking for?

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member

Wihoward

Helper ⭐️

@dayn.johnson good idea, but different than the signature and calendar link use case

dayn.johnson

VIP ⭐️⭐️⭐️⭐️⭐️

I’m curious -- in CC system emails (the “Join a group” email), one of the variables available to insert in the HTML is the {group_thumbnail} token. If this works to pull in the URL of the associated group’s thumbnail icon in the CC platform, why is this not something easily available in the template builder?

It’d make pulling in logos, sender avatar photos, etc. so much easier. We shouldn’t have to resort to adding tokens and copying the reference code into an image block to pull in the associated image.