In my humble opinion  administrators should be able to cancel/abort a Connector sync without having to submit a ticket to Gainsight support for assistance.

Propeller is currently working on setting up the HubSpot activity sync, and I’ve been running into some issues with the email sync, so I was doing some testing yesterday. At one point, I accidentally clicked the button to sync all email data for all time, which I certainly did not want to do.

In a panic, I reached out to GS support on chat, and they told me that only Gainsight could abort the sync on the backend. I escalated the ticket to my CSM (shout out to the GOAT, Paulina), but because the GS support team was on holiday, they were not able to cancel the job until 24 hours later.

LUCKILY, there was a data mapping issue that made it so my connector job failed. Without this error though, I could’ve added THOUSANDS of activities erroneously, which would’ve also required GS support to clean up (since admins can delete Timeline activities). That’s a lot more steps than if I were able to just cancel the job myself.