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Tobi
Contributor ⭐️⭐️
February 3, 2021
Discovery

Backend conversation for cross-team communication

Related products:CC Moderation
  • February 3, 2021
  • 8 replies
  • 32 views

 

In the Q&A board and in the ideation module, we use the backend across teams to give the best possible answer to our custumers.

We are currently using the team notes field and put our name and the date in it in order to be able to understand a chronological sequence. It would be great if there could be some kind of chat for each topic in the backend.

8 replies

bjoern_schulze
Helper ⭐️⭐️⭐️
February 4, 2021

Yes, a better “moderation notes” feature would be great. There was a discussion about it before, I’ll just leave the link here:

 

daniel.boon
Helper ⭐️⭐️⭐️
February 10, 2021

Thanks for submitting this idea @Tobi (& thanks @bjoern_schulze for dropping the design discussion for the original feature).

Makes sense, especially when working on a larger team :). 

Dropping a related (but more generic) idea below:

 

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
February 10, 2021
Updated idea status New → Open
inSided product alumnus
Cristina
Helper ⭐️⭐️⭐️
October 7, 2022
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Cristina
Helper ⭐️⭐️⭐️
October 7, 2022
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Erik_
Contributor ⭐️⭐️⭐️⭐️⭐️
December 3, 2024

It would be grand if the existing Team Notes feature could be expanded. It's very useful that it lists the last mod who edited with a date and time. But, we often use the notes section for a conversation within the team. And now we must manually prefix our notes with our name and date to keep track of the flow.

 

If a name + date/time stamp could automatically be added when adding something to a note, that would help. 

The shortest answer is doing -George Herbert
Larry
Helper ⭐️⭐️
March 20, 2026
Open→Discovery
Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
March 20, 2026

Thanks for this idea! The use case for structured, attributable team notes is clear, especially for larger moderation teams handling complex topics across departments.

We're moving this into discovery as part of broader moderation workflow improvements, which includes enhancements to team notes and moderation audit tooling. We'll keep this thread updated as we learn more.

Larry Imgrund || Senior Product Manager & Community Nerd