In the Q&A board and in the ideation module, we use the backend across teams to give the best possible answer to our custumers.
We are currently using the team notes field and put our name and the date in it in order to be able to understand a chronological sequence. It would be great if there could be some kind of chat for each topic in the backend.
Yes, a better “moderation notes” feature would be great. There was a discussion about it before, I’ll just leave the link here:
Thanks for submitting this idea
Makes sense, especially when working on a larger team :).
Dropping a related (but more generic) idea below:
It would be grand if the existing Team Notes feature could be expanded. It's very useful that it lists the last mod who edited with a date and time. But, we often use the notes section for a conversation within the team. And now we must manually prefix our notes with our name and date to keep track of the flow.
If a name + date/time stamp could automatically be added when adding something to a note, that would help.
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