When an email is sent directly from a CTA, for the recipient Sender Email is shown instead of Sender Name. According to Support, this is expected behavior.
We would like to have the option to display the name for the recipient, exactly as if the email was sent by the CSMs themselves.
Hi
Can you elaborate with screenshot on where you want Sender Name to be shown instead of email id?
Hi, please find attached a screenshot. This is a Gainsight email I sent to myself directly from a CTA. As you can see, my email address is displayed as the Sender:
When I send an email from Outlook, my full name is displayed instead of the email address:
We are looking to enable the second option for emails that are sent from Gainsight CTAs. Please also refer to the Zendesk ticket #193828 for details.
Is there an update on when this will be completed?
Has this been resolved?
I’d also like to know the status of resolving this issue.
Hi @abeck0625
Thanks . Our team has taken this as a bug item & would be solved in short term.
UPDATE: Upon re-read I see this issue is related to a regular sender - I reached out to support about the fact that the Organizational Wide Email sender does not display a sender name and they directed me here.
This functionality to be enabled such that when using an Org Wide Email we can designate the sender name for the Org Wide Email, because it’s showing up in customer inboxes like this:
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