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darkknight
Expert ⭐️
August 19, 2019
New Idea

Execution History: Expand execution history to keep more records

Related products:CS Rules Engine
  • August 19, 2019
  • 15 replies
  • 268 views
When you have rules that run multiple times a day, the rule Execution History (which appears to only keeps the last 50 executions) doesn't go back very far, which for rules that run hourly only show about 2 days worth of history. Please expand the Execution History so that you can view runs that span back farther.

@maksim_ovsyannikov Gainisght really needs improved logging capabilities. The ability to trace actions backward - regardless of success/fail - when end users report downstream issues days to weeks later are crucial to the admin role.

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    15 replies

    phani_kumar
    Gainsight Employee ⭐️⭐️
    September 8, 2020

    +1.

    Yes at present the Rule Execution History is showing up the Latest 50 executions, is there any way to increase this limit.

    When you have rules that run multiple times a day, the rule Execution History (which appears to only keeps the last 50 executions) doesn't go back very far, which for rules that run hourly only show about 2 days worth of history. Please expand the Execution History so that you can view runs that span back farther.

     

     

    cmultanen
    Helper ⭐️
    February 5, 2021

    +1, this is a huge headache for us. 

    rakesh
    Gainsight Employee ⭐️
    Lets put your data to work!
    March 3, 2021

    @All,

     

    How long back would you require to go back? We cannot store every execution, but we might be able to do better than 50. How about last 50 executions or last 7 days? 

    cmultanen
    Helper ⭐️
    March 3, 2021

    Last 7 days would be a big improvement. 

    Helper ⭐️
    March 30, 2021

    We have a similar requirement. We would like to essential keep a history of last 30 day actions irrespective of how many times it runs. When we run rules multiple times a day - sometimes there are zero actions to take which we would like to filter out.

    On rules that have no actions - we would like to examine the rule setup steps (occasionally for us) - like merge, transforms separately. 

    Contributor ⭐️⭐️⭐️⭐️
    April 2, 2021

    In the lack of audit tables, and the need for users to have transactional level of accuracy of data, it is extremely important to be able to go back and tell the history of a change. Either that or develop ‘track fields’ in history objects like Salesforce does. 

    Helper ⭐️
    April 3, 2021

    30 days would be acceptable. This has been a huge need since I started working in Gainsight 2 years ago.

    Anastassia Goidina
    darkknight
    Expert ⭐️
    December 21, 2022

    @rakesh any update on whether or not this is included in the upcoming Rules Engine horizon update?

    Particularly for rules that run every 2 hours, this is a big issue because the rules history is gone within 3-4 days.  It makes an admins job very difficult to try and go back and figure out what may have happened when issues aren’t reported for several days.

    Jeff Kirkpatrick
    davebrown2242
    Helper ⭐️
    December 21, 2022

    I long thought that a downloadable CSV option that contains additional details and longer span would be incredible for troubleshooting/analysis.  +1 from me.

    DB
    darkknight
    Expert ⭐️
    December 21, 2022

    @rakesh as an example, I have a rule that runs every 2 hours.  As of right now, the logs only go back to Dec 17 at 4:17 AM:
     

    I was on PTO last week, came back and was notified that this an account that should have been picked up by this rule on Dec 12th, didn’t.  But because the logs have already rolled off, I have no recourse to go back and investigate. 

    Data issues don’t always reveal themselves due to a rule failure.  Data issues also don’t always reveal themselves instantly but perhaps days (or weeks!) later once a downstream dependency is identified as “off”

    Jeff Kirkpatrick