Hello,
Our team needs the ability to send our JO programs at a specific Date/Time in JO. Ideally we want the ability to combine this with a conditional wait so that a certain criteria would have to be met AND it would have to be the specified date/time chosen.
Currently, once the condition is met, the subsequent step (e.g. email) will trigger in JO. We want to be able to wait until the condition is met AND it’s the specified date (i.e. when condition = true AND date = Friday AND time = 9 am EST)
Our use case - we want to remind only the people who have not already taken a survey that it’s the last day to take that survey. The survey closes on Friday at 5pm EST.
Thanks!
+1 for this idea! This functionality is a must to truly leverage automated communication and provide a great customer experience.
Our use case is that we would like to send a thank you email after someone completes a survey. However, we want that email to be sent during normal working hours.
As an example, we would need to create a WAIT timer with the following logic: Wait 2 hours AND when day is a weekday AND time is between 8.30 am and 5 pm.
Makes sense. We are planning to add such capabilities in H1 2021.
Hello! I just wanted to follow up on this! We have a few programs that end up triggering emails at all times of the day and night and we would love the ability to limit the send times of an email.
Following up on this, and adding an additional ask -- would it be feasible to add a “wait until a specific date and time” (not just “wait until a Friday”)? Would also like to know any updates and roadmap plans, since it’s been at least a year since the last update.
Use case:
We send a CSM check-in, and certain emails might need to wait until a specific group of CSMs is available. It’d be much easier to say “wait until mm-dd-yyyy hh
am/pm” rather than “wait 7 days” for planning purposes.