Hi Marina,

Thank you very much for this idea! I think it would be good to choose which one to focus on:

Is this is more about deleting a whole conversation

or

deleting individual messages received inside conversations?

If both are considered to be equally important, I would recommend posting them as two separate ideas.

Well, they seem to be pretty close to each other.

Now they can delete their own messages. If you add on the option to delete others’ messages and it will then automatically remove the dialogue/conversation with that person from the inbox - that would be perfect.

Does it make sense?

Hi Marina,

I did some research and what I found is that other messaging platforms usually don’t let recipients fully delete messages, instead they allow for the archiving of the message thread which only takes effect on one user’s inbox. This could be to protect both sides of the conversation from being manipulated while still letting the users keep their inbox clear. 

Would archiving or deleting a conversation be satisfactory you think instead?

Good old vBulleting allowed you to do this, you could download all your messages (if you wanted to) and delete your entire inbox. 

We just had a request for this as well. 

Sometimes we get spammers on our forum who send private messages to other users. We generally ban spammers, which leaves the offending private message in the recipients’ inbox. They have no way of deleting this unwanted message. Unless we actually erase the sender's account. Which we rather not do with spammers, just to prevent them re-registering with the samen e-mail.

​@Gainsight CC Team what is the latest status of this? We would also like to have the abilitiy to delete the entire conversation or to archive it from the inbox.