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lila_meyer
Gainsight Employee ⭐️⭐️⭐️
March 9, 2023
Discovery

Profile > Subscriptions should allow me to easily manage my category subscriptions

Related products:CC Notifications & Subscriptions
  • March 9, 2023
  • 10 replies
  • 124 views

If I want to manage the categories that I subscribe to, currently I have to navigate to those categories and subscribe/unsubscribe. This assumes that I remember exactly what I’m subscribed to. 😅

On the Profile > Subscriptions page, I would like to see (and I’m surprised you can’t today) the categories I follow, so that I can easily manage them. As a long time member of our organization’s community, on my Subscriptions page I see 400+ posts that I’m subscribed to. Maybe buried in there is the list of categories I subscribe to, but there’s no way to see that. 

10 replies

anirbandutta
Expert ⭐️
March 10, 2023

Lila, you and I need to be on a Notifications Center design whiteboarding for sure. :) 

It's an opportunity for engagement
Sebastian
Helper ⭐️⭐️⭐️
March 23, 2023

Makes a lot of sense @lila_meyer! Thanks for sharing. As @anirbandutta hinted, we’ll be working on an all-new in-app notification center to help you and your users better navigate what requires your attention. As part of that, we’ll also revamp the notification settings in the profile page and this sounds like a great addition. 

Sebastian
Helper ⭐️⭐️⭐️
March 23, 2023
NewOpen
erin.brisson
Contributor ⭐️⭐️⭐️⭐️⭐️
April 28, 2023

I was just coming in to submit this EXACT same idea. I think this would really help members easily subscribe/unsubscribe. Thanks @lila_meyer!

Erin
Sylwia Ganiec
Contributor ⭐️⭐️⭐️
November 5, 2024

I am with you to get this option in your profile. 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
December 9, 2024

Stumbled on this thread from ​@DannyPancratz's recent post:

 

I’m in the process of building out our campaign template and system templates, and part of that is creating a footer for use in those different templates. I can see a lot of confusion here:

Problem

If I (as a user) unsubscribe from a Community email campaign, I’ll (mistakenly) believe that I’ve also unsubscribed from notifications. But those are managed separately.

Question/Solution

Is there a chance the notifications setup could be redesigned to make it clearer what users will be updating when they update their preferences? I realize we can change the phrases here, but the overall layout is more concerning.

  • Notifications (in the Settings menu) feels like it should read “Emails”
  • Campaigns feels like it should get its own section under this menu, since it’s buried at the bottom

 

@beatriz.winn -- we may want to update some phrasing here to make things a bit more clear. 😃

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Product Manager
September 17, 2026

Thanks for the feedback, We are currently working the designs of this features. Idea is to consolidate all the subscriptions to the settings page where users can search and find items to unsubscribe

Zita_L
Contributor ⭐️⭐️
September 23, 2026

It’s great to see that you’re currently working on this. This addition would be very helpful for our members as well, so they can easily have an overview on what they subscribed to, even an easy access the entire category instead of only the highlighted, last threads. Looking forward to hearing from any update. 

Product Manager
September 23, 2026

Plan is to list any type of subscription on that tab  which user has subscribed , topic contents, category, groups, events, product updates.

Product Manager
September 17, 2026
Updated idea statusOpenDiscovery