While logging emails using Outlook plugin,
We have a few requests that the default activity type should be set to Email as stated in document.
https://share.zight.com/YEuJBLq2
Doct: https://support.gainsight.com/Gainsight_NXT/Email_Assist/Outlook_Add-in/Gainsight_Assist_Outlook_Add-in_User_Guide#Prerequisites
We have been suggested to raise community post for the use case to be taken up as enhancement.
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To me this is critical to this functionality being useful and not impacting the reps in a negative way. I’m curious why this is being treated as an enhancement when it is not working as expected / communicated according to the release documentation you’ve linked above. Shouldn’t this be treated as a bug?