I create product updates that look like this:
![](https://uploads-us-west-2.insided.com/gainsight-us/attachment/adb7d1e2-f35c-40fb-9d09-b51fbd8fefdc.png)
But when someone is subscribed to the Product Update channel they get an automated message like this:
![](https://uploads-us-west-2.insided.com/gainsight-us/attachment/9aab89a2-29a5-4217-8dcf-1a61fd2f931e.png)
The body preview uses the Variable: {topic content} Can we have some formatting for this variable?
Better yet, can it just take a screenshot of the top 800 pixels and use that as the {topic content preview}?
100% agree. The preview with no formatting is a poor experience to the point where I am trying to decide if I should remove the preview from the email all together.