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Gainsight Employee ⭐️
Abid
Gainsight Employee ⭐️
April 29, 2024
New Idea

Sort the customer journey elements according to the respective associated dates

Related products:CS Timeline & Activity Tracking
  • April 29, 2024
  • 2 replies
  • 72 views

HI Team,

Currently in Customer Journey Widget the Milestones and Key dates are not sorted together and hence even though Key Date value is having a earlier date ( eg: 15-Apr-2024 ) when compare with milestone ( eg: 23-Apr-2024 ) we are still showing the milestone first and then followed by Key date.

 

Screenshots: 

Milestone: Zight 2024-04-23 at 11.15.28 PM

Key Date: Zight 2024-04-23 at 11.15.36 PM

Appspace reached out to Gainsight support that this is confusing and would need the details sorted for a better UI experience.

    2 replies

    Molly.McQ
    Molly.McQ
    Helper ⭐️
    April 29, 2024

    +1! The UI is confusing, even with the grouping; It doesn't make sense visually. The marker should be placed at the first occurrence of the event, rather than in a fixed position unrelated to the actual timeline.  

    Scientia potentia est
    romihache
    romihache
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 7, 2024

    The good news is that now at least this limitation is called out in the documentation

     

     

    Continuous improvement is better than delayed perfection
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