I’m not sure if this is a recent change and it seems that it is, but even if not what possible reason is there to clip the rule names and then have all this blank space next to it?
I use a wide monitor, but this is a window taking up only half my screen. It looks the same on my smaller laptop. This is not a screen resolution problem, this is a design problem.
This kind of design does not seem to indicate the users experience is considered at any point, but instead some arbitrary aesthetic.
@ophirsw I know you’ve seen my various posts on whitespace and I’m sure are thrilled to see another I don’t search these things out and I’m not particularly jazzed about writing these but it seems that this issue of gratuitous whitespace at the expense of product usability seems to keep happening.
Is there a better way we can communicate how inconvenient these changes are? Is there some other method we can employ that will have a substantive impact on the way these changes are considered to better take the user into account before implementing? Not trying to be dramatic, but more and more screens we jump to are getting increasingly irritating to use.
Thanks :)
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Yes, yes and yes.
As more Enterprise-caliber companies use Gainsight, the need for naming conventions to remain organized and collaborative because paramount. When names are trimmed or chopped as in @bradley’s screenshot, two things happen:
We’re slowed down and we’re less efficient as admins. We can probably make it work, but it sure is harder and more time consuming.
Small doubts surface about why it was designed that way, and was the end user (in this specific example, the customer is the end user) front-of-mind when the UI was changed.
Good shout @bradley!
Related: filters in DD and reports.
Could the popup please expand as horizontal scrolling to reach the end of the filter string or case statement condition is frustrating and error prone and there is plenty of space for the pop-up to expand into.
Thanks for highlighting this usability issue @bradley@matthew_lind@alizee The width of the Rule Name display field (dropdown here) will be made variable (currently it takes a fixed width), so that it utilises the available whitespace on the screen to show the entire rule name without truncating it.
We have noted your feedback and this enhancement will be added soon. I will keep you all updated on this.
No Status→Under Consideration
Good shout @bradley!
Related: filters in DD and reports.
Could the popup please expand as horizontal scrolling to reach the end of the filter string or case statement condition is frustrating and error prone and there is plenty of space for the pop-up to expand into.
Yes! Honestly anywhere you have a 3rd pane that takes up 1/5th of your screen, all but blanks out anything behind it and leaves you moussing over/scrolling or just guessing to find out what is in your fields and filters.
Shameless plug for this 9-month-old post with 12 votes and no comment or acknowledgement from GS
Thanks for highlighting this usability issue @bradley@matthew_lind@alizee The width of the Rule Name display field (dropdown here) will be made variable (currently it takes a fixed width), so that it utilises the available whitespace on the screen to show the entire rule name without truncating it.
We have noted your feedback and this enhancement will be added soon. I will keep you all updated on this.
Would love to know how that type of user-friendly design can be the default to start with rather than an enhancement :)
Would love to know how that type of user-friendly design can be the default to start with rather than an enhancement :)
THIS.
Why can’t Gainsight UX Design/Engineering/QA look at this and see that it’s just not user friendly before it makes it to GA?
The following idea has been merged into this idea: All the votes have been transferred into this idea.
Any update on this? The whitespace in dynamic JO is painful.
This still hurts, send help
Came here to say the same Is this not a quick win people? I hate to think the amount of time we waste hovering over things just to see the full name of something
Is this not a quick win people? I hate to think the amount of time we waste hovering over things just to see the full name of something
Or even worse, resizing columns to see ALL the names. Only for those changes to reset as soon the page reloads (opening an email, rule, etc. and returning to the main list).
I have a similar idea to that posted @dayn.johnson
Exactly that, @romihache!
And oh look, I’d already voted!
Been there, done that @dayn.johnson
@pgeorge@revathimenon send help
Agree with all of the above and adding in another example:
I know there are multiple posts on the whitespace issue in various spots, I’ll search to see if this one is out there too.
This one is on the end user side vs admin side. When viewing the details of a specific goal in Customer Goals, the goal is cutoff even though there is plenty of space and even worse, you can’t even hover over it to see the full goal. You have to actually click edit to see it and then even with that, it’s still given the same amount of space, so it pops you to the end, and you have to arrow key over to read it and risk unintentionally editing it.
Agree with all of the above and adding in another example:
I know there are multiple posts on the whitespace issue in various spots, I’ll search to see if this one is out there too.
This one is on the end user side vs admin side. When viewing the details of a specific goal in Customer Goals, the goal is cutoff even though there is plenty of space and even worse, you can’t even hover over it to see the full goal. You have to actually click edit to see it and then even with that, it’s still given the same amount of space, so it pops you to the end, and you have to arrow key over to read it and risk unintentionally editing it.
At this point “whitespace” should have its own value in the product/feature selection dropdown when making a community post :p
Really GS?
A new, “improved” version of Gainsight Home was rolled out this weekend, and this is still the norm?
Look at allllll that white space to the right!! Things like this really cheapen the look of this platform.
Hi! Since we’re on this, it would be great to also add room in the templata selector field in JO Programs.
It gets wider once you select a long name, but not before. We have multiple initiatives, versions, email steps. No amount of correct name coding is helping with this. Advanced JO is already really slow to map and this is making it harder.
Hi! Since we’re on this, it would be great to also add room in the template selector field in JO Programs.
It gets wider once you select a long name, but not before. We have multiple initiatives, versions, email steps. No amount of correct name coding is helping with this. Advanced JO is already really slow to map and this is making it harder.
This is so, so accurate. And there are so many posts about it. There are two main issues at play, and already a TON of posts around each issue (see below).
@Padolfi, the idea I was thinking of that is MOST closely related is the bottom-most one here (having the ability to apply labels or tags). This is one of the biggest issues I’ve felt with the lack of whitespace.
The issue
Because of the limitations in our digital journey assets (both programs and templates), as well as other Horizon elements...
One level of subfolders
No way to categorize assets with labels/types
… we have to use longer, more descriptive names we can then search for that include all relevant information (program versions, type, audience, etc.) so we know which is which. Because these names are so long, they get truncated by the systemic abundance of white space.
A step forward
Improvements to organizational tools (folders and tags) would make it so we didn’t need to be quite as descriptive in these names, which would then let the names be visible in a smaller selector field. (As well as other benefits, such as cleaner reporting.)
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I don’t search these things out and I’m not particularly jazzed about writing these but it seems that this issue of gratuitous whitespace at the expense of product usability seems to keep happening. 
