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evan_luberda
evan_luberda
Helper ⭐️
January 5, 2017

Admin Office Hours - January 12th, 2017

  • January 5, 2017
  • 2 replies
  • 72 views
This thread is for the Admin Office Hours session for Thursday January 12th, 
2017.  Submit your questions to this thread and we'll address them during our session at 11am PST/ 1pm CST.

To register for this session, please click here.

      2 replies

      ann
      ann
      Contributor ⭐️⭐️
      January 11, 2017
      Hi Evan, I'd like to figure out if there's a way to have the NPS pop up in the product? We're have a very low response rate to our NPS and I need to boost that fast. Would also like to discover some best practices related to that. 
      Many thanks,
      Ann
      chuen_moschetti_1466d2
      chuen_moschetti_1466d2
      Contributor ⭐️⭐️⭐️⭐️
      January 11, 2017
      Hi Evan, I would like to add another survey question. We have created a single NPS survey with 3 questions. At the end of the 3 questions, the customer can submit the survey or say yes to answering more questions about our product. The product survey is rather long and I am afraid that if the customer quits the survey before the end we lose the replies to the initial part of the survey. I understand that we probably need to create 2 separate surveys to address this issue. So, my question is how do we link to a second survey from the first? Thanks for you help.

      Best,
      Chuen
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