Meetings and Trainings

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 12, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 12, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

Hello everyone -- I’M BACK!!!Thanks to everyone for their understanding while I was out of the office thru February and beginning of March, but we are officially getting weekly office hours back up and running! This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

We hosted a customer-focused webinar introducing the new KC Bot. We walked through the key improvements that are coming and tips for getting the most out of each feature. ​@Sruthimalla then walked us through how she and her team created new bots inspired from the old existing ones, giving us a great playbook for migration! Missed the live session? Catch the highlights and helpful posts below.Recording : Link [Follow timestamps]Slide Deck : Attached 🚀 Top TakeawaysCentralized Content Library – create once, reuse everywhere. [02:34] Widget-based editor – Conten

This thread is for the upcoming EMEA Admin Office Hours for Thursday, Feb 26, 2026.🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515🔐 Passcode: 333404📞 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404#🌍 Dial-in by your location(US, UK, India, Israel, Canada & more)👉 Fin

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. Holiday ListMarch 13, 2026. March 19, 2026. March 20, 2026.Coverage Plan:Live chat & phone support disabled. Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases.

We have a holiday this month. Therefore, we have adjusted the hours for certain channels to accommodate the holiday, allowing our team some time off. Please find the modified schedule below. February 16, 2025: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours.

Hello everyone!Late post today, but this thread is for today’s Thursday Admin Office Hours session on Thursday, January 29, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 29, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gai

Hello all --Due to travel, there will not be a Tuesday US Admin Office Hours session today (Tuesday, Jan 20, 2026).Apologies for the inconvenience - I will be home and Thursday US Admin Office Hours will take place at the customary time.Thank you!Scott Drost

Hello everyone!This thread is for today’s Thursday Admin Office Hours session, Thursday, January 15, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 15, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/955648

Hello everyone!This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, January 13, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 13, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 8, 2026.Please note that it will be 1 hour later than usual due to scheduling conflict: this session will start at noon PT / 1pm MT / 2pm CT / 3pm ET.  I plan to return to the usual time slot next week.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 8, 2026 at noon PT / 1pm MT / 2pm CT / 3pm ET Join Zoom M

Hello and Happy New Year everyone!This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, January 6, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET (and apologies for the late post as I get back into the swing of things!)Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 6, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. January 14, 2026: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases. January 19, 2026: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours. January 26, 2026: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases.

Happy Holidays from Gainsight Support! 🎄✨ As we approach the holiday season, we’d like to share our support availability. During the dates below, you may experience delayed response times. Holiday Support CoverageTo maintain momentum around restoration and critical support needs, Gainsight Support will remain available 24/7 through year-end with the exception of December 25, 2025 and January 1, 2026, when limited coverage will apply.December 25, 2025 & January 1, 2026 Limited staffing in place Support will focus exclusively on new Urgent-severity tickets from Elite customers Live chat and phone support will be unavailable Response times may be delayed for non-urgent issues Email and portal ticket submission will remain available

Is there any free gainsight workspace where I can explore more on GainSight?

Hello all --A quick note to confirm that yes, I will not be able to host the customary Thursday session of US Admin Office Hours for the CS platform today. Apologies for the short notice -- assisting in the reconnection effort for SFDC-integrated customers following the Advisory resolution has led to some scheduling conflicts this afternoon that didn’t exist yet this morning!I appreciate your patience -- feel free to post a question below regardless, and I will try to point you in a good solution “direction” before the weekend with a reply.  Otherwise, have a good weekend, and I am planning to hold the usual Tuesday session next week so far, but can’t 100% promise yet.Thank you!Scott Drost

Hello everyone!Apologies for the late post -- but this thread is for today’s Tuesday US Admin Office Hours session, Tuesday, December 16, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, December 16, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/967580981

Hello all -- Have to cancel the usually-scheduled Thursday session of US Admin Office Hours for today, as I will be supporting a number of the “Restoration of Salesforce Connection” office hours sessions we are holding for customers following the lifting of Salesforce’s “Security Advisory”.The schedule for those can be found on Gainsight University hereApologies for the inconvenience -- this week has been unfolding quickly since the advisory was lifted, so some scheduling conficts have been unavoidable.I plan to hold the customary US Admin Office Hours sessions on Tuesday and Thursday at the usual times.  Thank you!

Hello everyone!This thread is for today’s regular Tuesday US Admin Office Hours, Tuesday, December 9, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).NOTE: This session will not extensively focus on Salesforce Connector re-enablement now that the Salesforce Security Advisory from Nov 19 has been lifted.  Gainsight’s PS/Support/Education teams will soon post schedules for workshop sessions devoted to that process (if I can answer 1-off questions today, happy to do so -- just wanted to make clear that there are focused sessions in the works for you).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who h

Late post today, all -- apologies, had some technical difficulties earlier.  That said . . . This thread is for today’s Thursday Admin Office Hours session in about 2 hours on Thursday, December 4, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.PLEASE NOTE: This session is not focused on the ongoing response/remediation efforts around the Salesforce Security Advisory from Nov 19 -- Gainsight’s PS, Product, and Leadership teams are holding regular sessions -- post is here for more details on those sessions (including the one about to start).Submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to

PLEASE NOTE:This is a make-up session for the usual Tuesday US Admin Office Hours for CS Platform that I had to cancel yesterday due to travel. This is not focused on the ongoing response/remediation efforts around the Salesforce Security Advisory from Nov 19 -- Gainsight’s PS, Product, and Leadership teams are holding regular sessions -- post is here for more details on those sessions (including the one about to start).With that said -- hello everyone!This thread is for our today’s make-up session for the Tuesday US Admin Office Hours session that was canceled yesterday.The session will be held today, Wednesday, December 3, 2025 at 12pm PT / 1pm MT / 2pm CT / 3pm ET.Please submit your questions below as replies to this post in advance if you

All --I will be traveling this afternoon when the normally-scheduled Tuesday US Admin Office Hours takes place, so I will reschedule to add a session tomorrow at 2pm Central Time and post a new thread for that session tonight.Separately, 2 additional Office Hours have been scheduled for this week:  these sessions will be focused on the Salesforce Security Advisory that led to blocking of the SFDC Connector as well as some other GS integration apps. For those affected during this outage, the sessions are:Wednesday (tomorrow) Dec 3rd, 8am PT/11am ET -- session for GS Admins and associated Ops team members around restoring business continuity options/recommendations, Friday, Dec 5th, 8am PT/11am ET -- Exec-level briefing with most current status updates around the investigation and around plans for connection restoration.Details and links for the sessions appear on the ongoing FAQ posting around the issues below

There will not be a Thursday session of Admin Office Hours today, November 27, 2025, due to the Thanksgiving Holiday.  Enjoy the long weekend and see you Tuesday!Scott Drost

PLEASE NOTE:  This session is not meant to address any questions around the Salesforce incident that I know many are interested in further discussion: another Incident Office Hours has been scheduled for tomorrow (Wednesday) at 12pm Pacific Time -- please refer to the FAQ post here for additional details.THIS post is for today’s usual Tuesday CS Admin Office Hours session today, Tuesday, November 25, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of ques