Meetings and Trainings

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 14, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, May 14, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

With apologies, have to cancel the customary Tuesday session of US Admin Office Hours -- had a conflict come up.Sessions will resume as usual on Thursday.Thank you!Scott Drost

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 7, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, May 7, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

This thread is for the upcoming EMEA Admin Office Hours for Thursday, May 7th, 2026.🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515🔐 Passcode: 333404📞 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404#🌍 Dial-in by your location(US, UK, India, Israel,

Hello everyone! This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, May 5, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 5, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

We're excited to share two new additions to Gainsight University, a brand-new course and a new learning path, both available now. 🎓 New Course: Gainsight MCP: Bring Real-Time Customer Context into Every AI WorkflowCustomer Success workflows are shifting into LLMs like ChatGPT, Claude, and Gemini, but these tools are only as effective as the context they have. This course shows you how to close that gap by connecting Gainsight's CS MCP to the AI tools you already use, so every question you ask is grounded in real customer data.What you'll learn:• How to connect Gainsight CS MCP to your LLM so it can securely access real customer context• How to explore account insights and ask questions grounded in live Gainsight data• How to take direct action, like creating CTAs and Su

Hello everyone!As promised, I’m holding an Office Hours session on Wednesday to replace the customary Tuesday session that I had to cancel this week!SO -- this thread is for our upcoming US Admin Office Hours session on Wednesday, April 29, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Wednesday, April 29, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello all -- Due to a scheduling conflict, I have to delay a day on Tuesday Admin Office Hours that would typically take place today, Tuesday, April 28.I will hold the make up session at the same time slot tomorrow, Wednesday, April 29.I will post the thread and information for it this evening.Thank you for your flexibility!Scott Drost,Gainsight

Hello everyone!Yes, a late post for today’s Admin Office Hours again this week -- next week we will get things back onto the standard “new thread the day before” model - thank you for your patience! That said - this thread is for today’s Thursday Admin Office Hours session, Thursday, April 23, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, April 23, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join

This thread is for the upcoming EMEA Admin Office Hours for Thursday, April 23rd, 2026🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515🔐 Passcode: 333404📞 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404#🌍 Dial-in by your location(US, UK, India, Israel, Canada & more)👉 

Hello everyone!Late post today, but yes, we will have Tuesday office hours today! This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, April 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, April 21, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

We have a holidays for May month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. Holiday ListMay 1st, 2026 May 25th, 2026Coverage Plan:Phone support disabled. Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases.

Hello everyone!This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, April 14, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, April 14, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello everyone!This thread is for today’s Thursday Admin Office Hours session on Thursday, April 9, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, April 9, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

Hello everyone!This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, April 7, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, April 7, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello everyone!This thread is for today’s Thursday Admin Office Hours session, Thursday, April 2, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, April 2, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

Hello everyone!This thread is for today’s Tuesday US Admin Office Hours session, Tuesday, March 31, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 31, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 26, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 26, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

Hello everyone!Late post for today’s session!  But here it is:This thread is for today’s Thursday Admin Office Hours session on Thursday, March 19, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 19, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

We have a holidays for April month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below. Holiday ListApril 3, 2026Coverage Plan:Live chat & phone support disabled. Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases.

Hello everyone!Yes, a late post today, but still holding office hours this afternoon! This thread is for today’s Tuesday US Admin Office Hours session on Tuesday, March 24, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 24, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello everyone!This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, March 17, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 17, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 12, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 12, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:

Hello everyone -- I’M BACK!!!Thanks to everyone for their understanding while I was out of the office thru February and beginning of March, but we are officially getting weekly office hours back up and running! This thread is for our upcoming Tuesday US Admin Office Hours session on Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 10, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting: