Hi Evan, I would like to learn more about the impact of the "Snooze" button for a CTA (what date field is it updating, how it is considered by the overall CTA report provided by Gainsight out-of-the-box, etc).


Thank you in advance!


P.S. Please send me an invite for this Thursday session at roxana.lazuran@ceridian.com (I can't find the meeting info anymore).

---

Hi Evan,





We


would like someone to review with us ticket #19071





Our


desire is to report on Gsnap usage by our CSM team. Since our CCO was somewhat


reluctant to fund Gsnap, as administrators we want the ability to


create a report that shows how often our CSMs are using the Gsnap


functionality. Which of the CSMs is using Gsnap? Who are they sending messages


to? On what subject? How often are they using the feature, etc. This will help


demonstrate value to our CCO.





However


the answer received via the ticket is incomplete. Your GS support team built us


a report off email logs, but we can't pull in subject; nor is it clear if we


can show which CSM sent the message.





Can you


help?

---

I am having an issue with an MDA field not showing up in the rules engine. Haven't heard back from Steve, can you help?

---

Office Hours are starting now! Click here to join.

---