Thursday US Admin Office Hours (CS Platform): April 25, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 25 April 2024
  • 4 replies
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sdrostgainsightcom
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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session, Thursday, April 25, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, April 25, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

S

Good morning
I create a data design to be able to identify last activity date (latest EBR date specifically) as we discussed in the last call i was on, but unfortunately it is not working as expected (I must have missed something in the build). Would appreciate going through it together to identify the problem if time permits. thanks. 

dhastings
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Scott,

Since moving to Gainsight NXT - is it possible to view All GS Users Timeline Activities in a Draft status?

Thank you,

Di

matthew_lind
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Hi @sdrostgainsightcom 

I’m looking for the best way to calculate weighted averages based on aggregated data. To unpack that some:

  • I want to understand license utilization, and for each Company, I have data on the number of licenses sold, and the number in use.
  • I can very easily calculate a per-customer utilization with a Calculated field.
  • But I also want to aggregate utilization on other Company variables, such as Industry, Segment, Region, etc.
  • I should not use the AVG of the Company values, because customers might be different sizes, and I want to add the licenses sold and the number in use first, then calculate the Utilization.
  • I know it’s possible with Data Designer or new Objects + Rules to populate, but I want to learn if there are more scalable solutions.

I’ll come with some sample data and a more thorough explanation of the use case.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
dhastings
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Scott,

Running CTA Rule for NPS responses - Promoter, Passive, Detractor within Gainsight NXT - not receiving results.

**Note it’s been a while since NPS responses have been imported into Gainsight NXT from a 3rd party.

 

Thank you,

Di

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