Hi @Kshitij , can you please elaborate a little more on what’s the use-case and what do you want to achieve using the KC bot ?

Yes, you can create sections. Gainsight calls them “categories”. These categories act as folders in the onboarding tab. If not all categories/sections are about onboarding, you can rename the tab. 

Create categories. Then select the applicable section for each category and link. Any engagement or link that has no category appears in the main/top-level section and counts towards the %complete (if you show the progress bar).