New quarter, new features! This time around, we’re rolling out two features tailor-made to take your learning programs to the next level: Commerce and AI-generated video captions. 

Let’s dive into the updates and what they mean for you (and your bottom line).

Unlock New Revenue Streams with Commerce 

Your academy does more than just “teach” your customers about your product; it empowers them with the knowledge and support they need to maximize its value.

But what if you could generate revenue for your organization and make your academy a bigger win-win for you and your customers?

You can with our Commerce in Gainsight CE*: 

• Create New Revenue Streams: Transform your training content, certifications, and workshops into premium offerings that generate real business value.
• Boost Engagement: Drive deeper engagement by offering exclusive learning experiences that incentivize learners to complete more courses.
• Provide Flexibility: Offer a variety of purchasing options that let learners choose what suits them best, whether it’s single courses or bundles.
• Support Business Growth: Show your leadership team how customer education can be more than just a support function—it can be a strategic contributor to your company’s success.

This update isn’t just about adding dollar signs to your courses—it’s about turning your program into a sustainable, self-sufficient engine that makes your CFO smile. 

*Theme v3 is required for Commerce. If you need assistance upgrading, please contact your CSM or our Support team.

Let AI Handle Your Video Captions

Who’s got time to manually transcribe videos? Spoiler alert: No one. With AI-powered captions, you can automatically generate captions for all your courses to make your content more accessible and engaging—no extra effort required. 

It’s not just about engagement and time-savings, either—you can also skip the extra cost of transcription services or third-party tools, giving you more time to focus on what really matters: your customers. 

To learn more about Gainsight Customer Education features and best practices, visit the Share Industry Knowledge and Discuss Product Features forums.