Hello! So excited to be attending my first live Pulse event AND making my speaker debut . This session is close to my CSM heart. It is essential that CSMs are able to showcase value to our customers throughout the customer journey that was promised during the sales cycle.
In this session, I will be discussing the importance of identifying customer objectives/metrics to measure value and ultimately showcase ROI.
- What is a value realization program?
- CSM wins/highlights adopting value framework program
- How do we guide customers from the Outcome Hypothesis to a Verified Outcome?
After this session, you will learn how to develop an Outcomes Hypothesis, drive and assess progress, and verify your customer’s desired outcomes. Can’t wait to see you there!